Cancellation policy

Subscription Cancellation Policy

Last Updated: May 21, 2026

Dylan's Pet Food offers subscription delivery so your dog never runs out of food. This policy explains how subscriptions work and how to manage, pause, or cancel them.

HOW SUBSCRIPTIONS WORK

When you choose a subscription at checkout, your order will automatically renew and ship on the frequency you select (every 1 to 20 weeks). You will receive an email reminder before each order ships so you have time to make any changes.

MANAGING YOUR SUBSCRIPTION

You are in full control of your subscription. At any time, you can:

- Pause your subscription
- Skip an upcoming delivery
- Change your delivery frequency
- Change your recipes
- Update your shipping address or payment method
- Cancel your subscription entirely

To manage your subscription, sign in to your account dashboard at www.dylanspetfood.com and visit the subscription management area, or contact our customer support team for assistance.

CANCELLATION

You may cancel your subscription at any time through your account dashboard. To avoid being charged for your next order, you must cancel before your next billing/cutoff date, which is shown in your account dashboard.

Cancellations made before the cutoff date will stop all future charges and deliveries. Orders that have already been processed and shipped cannot be canceled, but they remain eligible for our 30-day satisfaction guarantee described in our Refund & Return Policy.

NO CANCELLATION FEES

We do not charge any fees to pause, skip, or cancel your subscription. You are never locked into a contract.

NEED HELP?

If you have any trouble managing or canceling your subscription, our customer support team is happy to help:

Email: customersupport@dylanspetfood.com
Phone: (619) 730-0210

We typically respond within 1 business day.

CONTACT

Dylan's Pet Food, Inc.
3940 Hancock Street, Suite 111
San Diego, California 92110
customersupport@dylanspetfood.com | (619) 730-0210