Shipping policy

Shipping Policy

Last Updated: May 21, 2026

Dylan's Pet Food is delivered frozen-fresh via UPS Next Day Air to ensure your dog's food arrives in peak condition.

WHERE WE SHIP

We currently ship to all 50 U.S. states, excluding Alaska, Hawaii, U.S. territories, and P.O. boxes. We do not ship internationally at this time.

SHIPPING COSTS

All orders include the cost of frozen shipping in the price you see at checkout. There are no additional shipping fees.

ORDER PROCESSING & DELIVERY TIMELINE

Once your order is placed, here's what happens:

- Processing (1-3 business days): Your order enters our production queue. We make all food to order so it arrives as fresh as possible.
- Ship date: Orders ship on Mondays and Tuesdays via UPS Next Day Air. This ensures your food is in transit for the shortest possible time and arrives frozen.
- Delivery window: 1-2 business days from ship date.

In total, you can expect to receive your order within 3-5 business days of placing it. Your estimated delivery window is shown at checkout and in your order confirmation email.

SUBSCRIPTION DELIVERY SCHEDULE

Subscription orders are delivered on the frequency you choose (every 1 to 20 weeks). You'll receive an email reminder before each order ships so you can pause, skip, or adjust your delivery if needed.

ORDER TRACKING

Once your order ships, you'll receive a confirmation email with a UPS tracking number. You can also view tracking information by signing into your account at www.dylanspetfood.com.

DELIVERY DAY & HANDLING YOUR ORDER

Your food is packed with dry ice and insulated liners to stay frozen for up to 48 hours after arrival. If you can't be home to receive it, that's okay — your delivery will stay cold until you get to it. Once your order arrives, please move it to your freezer as soon as possible. Some thawing at the edges of packs is normal and does not affect food safety as long as the food is still cold to the touch when received.

DELIVERY ISSUES

If your order arrives late, warm, damaged, or doesn't arrive at all, please contact us within 7 days of the expected delivery date at customersupport@dylanspetfood.com or (619) 730-0210. We will send a replacement at no cost or issue a full refund. We cover the full cost of replacement shipping for any delivery issue on our end.

ADDRESS CHANGES

To change your shipping address for a future order, please update your account by your weekly cutoff date, which is shown in your account dashboard. We cannot reroute orders that have already shipped.

HOLIDAYS

Shipping schedules may shift slightly around major U.S. holidays. We'll notify you in advance if your delivery is affected.

CONTACT

Dylan's Pet Food, Inc.
3940 Hancock Street, Suite 111
San Diego, California 92110
customersupport@dylanspetfood.com | (619) 730-0210