Privacy policy
Privacy Policy
Last Updated: May 21, 2026
At Dylan's Pet Food, we respect your privacy. This Privacy Policy explains what data we collect, how we use it, and your rights regarding your information.
1. INFORMATION WE COLLECT
When you use our website, place an order, or interact with our services, we collect the following:
- Personal information: Name, email address, phone number, shipping address, billing address.
- Payment information: Credit/debit card details, processed securely via PCI-compliant providers such as Shopify Payments and Stripe. We do not store full credit card numbers on our servers.
- Pet information: Your dog's name, breed, age, weight, allergies, and dietary preferences.
- Usage data: Browser type, device type, IP address, pages visited, and referring sites. Collected via standard web analytics tools.
- Communication data: Records of your correspondence with us, including emails, SMS messages, and customer support interactions.
2. HOW WE USE YOUR INFORMATION
We use your information to:
- Fulfill and ship your orders.
- Provide customer support.
- Send order updates, delivery notifications, and subscription reminders.
- Personalize your shopping experience and recommend products.
- Improve our website, products, and services.
- Send marketing communications (only with your consent and only until you opt out).
- Comply with legal obligations.
3. SMS DATA AND PRIVACY
If you provide your mobile number and opt in to SMS communications:
- We use your number only for order updates, delivery scheduling, and customer support.
- Mobile opt-in data and consent will never be shared with third parties or affiliates for marketing purposes.
- SMS frequency is up to 12 messages per month.
- You can opt out at any time by replying STOP to any message.
See our SMS Terms of Use for full details on SMS communications.
4. SERVICE PROVIDERS
We share information with trusted third-party service providers strictly as needed to operate our business. These include:
- Payment processors (Shopify Payments, Stripe)
- Shipping carriers (UPS)
- Subscription management (Recharge)
- Email and SMS service providers
- Analytics platforms (Google Analytics, Meta Pixel)
These providers are contractually obligated to protect your information and use it only for the purposes for which we share it.
5. COOKIES AND TRACKING TECHNOLOGIES
We use cookies, pixels, and similar technologies to improve your experience, analyze site traffic, and personalize content and ads. You can disable cookies in your browser settings, but some features of our site may not function properly.
6. MARKETING COMMUNICATIONS
By signing up, placing an order, or otherwise providing your contact information, you may receive marketing communications from Dylan's Pet Food. You can opt out at any time by clicking the unsubscribe link in any email or replying STOP to any SMS message.
7. DATA SECURITY
We use industry-standard encryption (TLS/SSL) and secure servers to safeguard your information. While no system is 100% secure, we take reasonable measures to protect your personal data from unauthorized access, disclosure, or misuse.
8. YOUR RIGHTS
Depending on your state of residence, you may have the right to:
- Access the personal information we have about you.
- Request that we update or correct your information.
- Request that we delete your information.
- Opt out of marketing communications.
- Request a copy of the data we store about you.
To exercise any of these rights, contact us at customersupport@dylanspetfood.com.
9. CALIFORNIA PRIVACY RIGHTS
California residents have specific rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete personal information, and the right to opt out of the sale of personal information. Dylan's Pet Food does not sell personal information.
10. CHILDREN'S PRIVACY
Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected information from a child under 13, we will delete it promptly.
11. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised "Last Updated" date. Material changes will be communicated to you via email or a prominent notice on our website.
12. CONTACT US
For questions about this Privacy Policy or to exercise your privacy rights:
Dylan's Pet Food, Inc.
3940 Hancock Street, Suite 111
San Diego, California 92110
customersupport@dylanspetfood.com | (619) 730-0210